SANDOW SOLUTIONS

Privacy Policy

Who we are

Our website address is: https://sandow.co.za.

PRIVACY POLICY

Last Updated: 7 September 2026

Sandow Solutions (“Sandow Solutions”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information that we collect and process.

This Privacy Policy explains how Sandow Solutions collects, uses, stores, protects and shares personal information when you visit sandow.co.za, contact us, request a quotation or website review, use our services, communicate with us through WhatsApp, email, telephone or social media, or otherwise interact with our business.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

1. WHO WE ARE

Business: Sandow Solutions
Location: Pretoria, Gauteng, South Africa
Website: sandow.co.za
Email: andre@sandow.co.za
Telephone / WhatsApp: 068 648 2598

Sandow Solutions provides digital business services including website design, search engine optimisation, Google Ads, social media marketing, lead generation and business automation solutions.

For purposes of POPIA, Sandow Solutions may act as a Responsible Party when determining how and why personal information is processed.

2. PERSONAL INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect information including:

Contact Information

  • Full name
  • Business or company name
  • Email address
  • Telephone number
  • WhatsApp number
  • Website address
  • Social media information that you voluntarily provide

Business Information

We may collect information relating to your business where necessary to understand your requirements or provide services, including:

  • Business name
  • Industry
  • Website information
  • Marketing requirements
  • Advertising requirements
  • Business objectives
  • Products or services
  • Target customers
  • Digital marketing accounts or platforms relevant to services we provide

Enquiry Information

When you complete a contact form, request a quotation, request a free digital review or otherwise contact us, we may collect:

  • The service you are interested in
  • Information contained in your enquiry
  • Project requirements
  • Communication history
  • Any additional information that you voluntarily provide

Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referral source
  • Date and time of visits
  • Approximate location based on IP address
  • Website interaction and performance data

This information may be collected through website logs, cookies and analytics technologies.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

  • directly from you when you contact us;
  • through forms submitted on our website;
  • through telephone or WhatsApp communications;
  • through email;
  • through social media platforms;
  • during consultations or meetings;
  • when you request a quotation or digital review;
  • when you become a client;
  • through website analytics and cookies;
  • through advertising and marketing platforms where applicable;
  • from publicly available business information where lawful and appropriate; and
  • from third parties where you have authorised them to provide information to us or where otherwise permitted by law.

Where reasonably possible, we collect personal information directly from the person concerned.

4. WHY WE PROCESS PERSONAL INFORMATION

Sandow Solutions may process personal information for purposes including:

  • responding to enquiries;
  • providing quotations;
  • conducting requested website or digital-business reviews;
  • communicating with potential and existing clients;
  • providing contracted services;
  • designing, developing and maintaining websites;
  • providing digital marketing services;
  • providing SEO services;
  • managing advertising campaigns;
  • providing lead-generation services;
  • providing business automation services;
  • processing payments and maintaining business records;
  • administering client relationships;
  • improving our website and services;
  • analysing website performance;
  • preventing fraud, abuse and security incidents;
  • complying with legal and regulatory obligations;
  • maintaining accounting, tax and business records; and
  • marketing our own services where legally permitted.

We aim to collect only information that is reasonably necessary for a legitimate business or legal purpose.

5. LAWFUL PROCESSING

We process personal information where there is an appropriate lawful basis for doing so.

Depending on the circumstances, this may include:

  • your consent;
  • taking steps at your request before entering into an agreement;
  • performing obligations under an agreement with you;
  • complying with a legal obligation;
  • protecting your legitimate interests;
  • protecting our legitimate business interests where these do not unjustifiably interfere with your privacy rights; or
  • another lawful basis permitted under POPIA.

Where processing depends on consent, you may withdraw that consent subject to applicable law and contractual obligations.

6. CONTACT FORMS AND FREE DIGITAL REVIEWS

When you submit a contact form or request a Free 5-Point Digital Business Review, we may collect information such as:

  • your name;
  • business name;
  • telephone or WhatsApp number;
  • email address;
  • website address;
  • service requirements; and
  • information about your business objectives.

We use this information to assess your enquiry, communicate with you and provide the information or service you requested.

Submitting an enquiry does not automatically subscribe you to unrelated marketing communications.

7. WHATSAPP

Our website may contain links that allow visitors to contact Sandow Solutions through WhatsApp.

When you choose to communicate with us through WhatsApp, your use of that platform is also subject to WhatsApp and its provider’s own privacy policies and terms.

Information contained in WhatsApp conversations may be retained where reasonably necessary for:

  • responding to enquiries;
  • maintaining client records;
  • providing services;
  • documenting project instructions; or
  • complying with legal or business-record requirements.

8. EMAIL AND TELEPHONE COMMUNICATIONS

If you contact us by email or telephone, we may retain:

  • your contact details;
  • your message or enquiry;
  • relevant correspondence;
  • project information; and
  • records reasonably necessary to manage our relationship with you.

We will not intentionally use information provided for one purpose in a materially incompatible manner without an appropriate lawful basis.

9. COOKIES

Our website may use cookies and similar technologies.

A cookie is a small data file stored on your device that allows a website or service provider to recognise certain information about your browser or website session.

Cookies may be used for:

  • essential website functionality;
  • security;
  • remembering preferences;
  • measuring website usage;
  • analytics;
  • improving website performance;
  • advertising measurement; and
  • marketing purposes where applicable.

Some cookies may be placed by third-party services integrated into our website.

Where legally required, non-essential cookies will be used in accordance with applicable consent requirements.

You may also control cookies using your browser settings. Blocking certain cookies may affect how parts of the website function.

10. GOOGLE ANALYTICS

Sandow Solutions may use Google Analytics to understand how visitors use our website.

Google Analytics may collect information including:

  • pages viewed;
  • session duration;
  • approximate geographic location;
  • device information;
  • browser information;
  • referral source; and
  • interaction with website features.

We use this information to measure and improve website performance and understand how visitors find and use our website.

Google may process information according to its own terms and privacy practices.

11. GOOGLE ADS

Sandow Solutions may use Google Ads and related Google advertising technologies.

These services may be used to:

  • measure advertising performance;
  • understand whether advertisements generate enquiries;
  • measure website conversions;
  • create remarketing or advertising audiences where permitted; and
  • improve advertising effectiveness.

Advertising cookies or identifiers may be used where applicable.

Where consent is legally required for particular advertising technologies, we will seek to implement appropriate consent mechanisms.

12. META / FACEBOOK AND INSTAGRAM

We may use services provided by Meta, including Facebook and Instagram, for marketing and advertising.

Where implemented, technologies such as the Meta Pixel may help us:

  • measure advertising performance;
  • understand website conversions;
  • create advertising audiences;
  • improve campaign targeting; and
  • analyse interactions resulting from advertisements.

Meta may process information independently under its own privacy policies.

13. OTHER THIRD-PARTY SERVICES

Our website and business may use trusted third-party service providers to perform functions on our behalf.

These may include providers of:

  • website hosting;
  • domain services;
  • email;
  • website security;
  • backups;
  • analytics;
  • advertising;
  • payment processing;
  • accounting;
  • cloud storage;
  • customer communication;
  • website forms;
  • marketing platforms; and
  • technical support.

Where these providers process personal information on our behalf, we aim to use reputable providers and take reasonable steps to ensure information is handled appropriately.

14. SHARING OF PERSONAL INFORMATION

Sandow Solutions does not sell personal information.

We may disclose personal information where reasonably necessary to:

  • provide services requested by you;
  • use authorised service providers;
  • process transactions;
  • operate and secure our website;
  • comply with contractual obligations;
  • comply with applicable law;
  • respond to a lawful court order or regulatory requirement;
  • protect our rights or property;
  • prevent fraud or unlawful activity; or
  • protect the rights or safety of another person.

We aim to disclose only information reasonably required for the relevant purpose.

15. INTERNATIONAL TRANSFERS

Some technology providers used by Sandow Solutions may operate servers or infrastructure outside South Africa.

As a result, personal information may in certain circumstances be processed or stored in another country.

Where personal information is transferred internationally, we aim to take reasonable steps to ensure that the transfer is permitted under applicable data-protection law and that appropriate safeguards apply.

16. SECURITY OF PERSONAL INFORMATION

Sandow Solutions takes reasonable technical and organisational measures to protect personal information against:

  • loss;
  • misuse;
  • unauthorised access;
  • unauthorised disclosure;
  • alteration;
  • destruction; and
  • unlawful processing.

Measures may include, where appropriate:

  • HTTPS encryption;
  • secure hosting;
  • access controls;
  • strong passwords;
  • two-factor authentication;
  • security monitoring;
  • software updates;
  • firewalls;
  • malware protection;
  • secure backups; and
  • limiting access to information to persons who reasonably require it.

However, no website, electronic communication or data-storage system can be guaranteed to be completely secure.

POPIA requires responsible parties to implement reasonable technical and organisational safeguards appropriate to foreseeable risks.

17. DATA BREACHES

If Sandow Solutions becomes aware of a security compromise involving personal information, we will assess the incident and take appropriate steps in accordance with applicable law.

Where required under POPIA, this may include notifying the Information Regulator and affected individuals.

The Information Regulator specifically provides procedures for reporting personal-information security compromises.

18. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for:

  • the purpose for which it was collected;
  • providing services;
  • maintaining contractual records;
  • maintaining financial and tax records;
  • responding to disputes or claims;
  • complying with legal obligations; or
  • another lawful business purpose.

When information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to applicable legal requirements.

19. YOUR PRIVACY RIGHTS

Subject to POPIA and other applicable law, you may have the right to:

  • ask whether we hold personal information about you;
  • request access to your personal information;
  • request correction of inaccurate or outdated information;
  • request deletion or destruction where legally appropriate;
  • object to certain processing;
  • withdraw consent where processing is based on consent;
  • object to direct marketing;
  • request information regarding how your information is processed; and
  • lodge a complaint with the Information Regulator.

Certain rights may be subject to legal limitations, contractual obligations or legitimate record-retention requirements.

20. ACCESSING OR CORRECTING YOUR INFORMATION

If you would like to access, correct or update personal information held by Sandow Solutions, contact:

Privacy Contact
Sandow Solutions
Email: andre@sandow.co.za
Telephone / WhatsApp: 068 648 2598
Location: Pretoria, Gauteng, South Africa

We may need to verify your identity before releasing or changing personal information.

This helps prevent unauthorised persons from accessing another individual’s information.

21. DIRECT MARKETING

Sandow Solutions may occasionally communicate information about our own services, offers or business solutions where permitted by law.

Where consent is legally required before sending electronic direct marketing, we will seek such consent.

You may opt out of marketing communications at any time using the unsubscribe method provided or by contacting us.

We will not require you to continue receiving marketing communications as a condition of using services where this would be inappropriate.

South Africa’s Information Regulator has published specific guidance concerning direct marketing under POPIA, including section 69 requirements for unsolicited electronic communications.

22. CHILDREN’S PERSONAL INFORMATION

Our website and services are primarily intended for businesses and persons capable of entering into business transactions.

We do not intentionally use the website to collect personal information from children for marketing purposes.

If we become aware that children’s personal information has been collected in circumstances requiring parental or guardian authorisation, we will take appropriate steps in accordance with applicable law.

23. THIRD-PARTY WEBSITES AND LINKS

Our website may contain links to external websites, platforms or services.

Sandow Solutions does not control the privacy practices or content of external websites.

Visitors should review the privacy policies of those third-party services before providing personal information to them.

24. SOCIAL MEDIA

Sandow Solutions may maintain profiles on platforms such as:

  • Facebook;
  • Instagram;
  • LinkedIn; and
  • other business or social-media platforms.

When you interact with us through these platforms, the platform provider may independently collect and process information according to its own policies.

25. AUTOMATED TECHNOLOGIES AND AI

Sandow Solutions may use digital automation and artificial-intelligence-assisted tools to improve efficiency, analyse business information, prepare content, support workflows or provide services.

Where personal or confidential information is processed through third-party technology providers, we aim to:

  • limit information to what is reasonably necessary;
  • use appropriate service providers;
  • protect confidential information;
  • apply reasonable access controls; and
  • comply with applicable data-protection obligations.

We do not intentionally use confidential client information for unrelated purposes.

26. CLIENT INFORMATION

When Sandow Solutions provides digital services to a client, we may be given access to systems or information necessary to perform the work.

This could include:

  • website administration accounts;
  • hosting accounts;
  • domain systems;
  • advertising platforms;
  • analytics systems;
  • social-media accounts;
  • business information; or
  • other digital services.

Such access will be used only as reasonably necessary to provide the agreed services and should be protected through appropriate security measures.

Where practical, clients should use secure invitation or delegated-access systems rather than sharing master passwords.

27. INFORMATION PROCESSED ON BEHALF OF CLIENTS

In some projects, Sandow Solutions may process personal information on behalf of a client.

In those circumstances, the client may be the Responsible Party and Sandow Solutions may act as an Operator under POPIA.

Where appropriate, processing will be governed by contractual obligations and appropriate confidentiality and security requirements.

POPIA requires operators processing personal information on behalf of responsible parties to protect that information and operate within the authority of the responsible party.

28. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect:

  • changes to our services;
  • changes to technology;
  • changes to third-party providers;
  • changes to our information-processing practices; or
  • changes in legal or regulatory requirements.

The latest version will be published on this page and the Last Updated date will be amended accordingly.

Visitors are encouraged to review this Privacy Policy periodically.

29. CONTACT US ABOUT PRIVACY

For privacy-related enquiries, requests or concerns, please contact:

Sandow Solutions
Privacy Contact: André Sandow
Email: andre@sandow.co.za
Telephone / WhatsApp: 068 648 2598
Location: Pretoria, Gauteng, South Africa

30. COMPLAINTS TO THE INFORMATION REGULATOR

If you believe that your personal information has been processed unlawfully and we are unable to resolve your concern, you may lodge a complaint with the Information Regulator (South Africa).

Current contact details published by the Regulator include:

Information Regulator (South Africa)
Telephone: 010 023 5200
Email: enquiries@inforegulator.org.za

The Information Regulator oversees compliance with POPIA and PAIA and provides an online complaints service.

31. ACCEPTANCE

By continuing to use this website, you acknowledge that you have had an opportunity to read this Privacy Policy.

Where consent is required for a particular activity, we will request that consent separately where appropriate.

© 2026 Sandow Solutions. All rights reserved.